Post Arrival

Procedures

Settle In
Post Medical Screening
Welcome Orientation
Opening of Bank Account
Orientation
International Office Hotline
Medical Insurance
Important Contacts

Settle In

Please report to the International Office (Sunway College Campus) on the next working day after your arrival for us to arrange a post medical check-up, briefing and passport submission.

What to do when you are here at International Office:
- Inform the International Office that you are a new student
- Ask for a post arrival medical checkup appointment
- Receive the Guidebook for New International Students
- Ask about your Student Card collection

You are NOT to encourage to make any travel arrangement during the endorsement process till you receive your passport.

1.

Come to the IO on campus on the next working day where a pre-orientation briefing will be held.

2.

IO will arrange your post-arrival medical screening (compulsory for all international students) transport will also be arranged.

3.

Pass post medical screening and submit your passport to IO within 7 working days from your arrival for your Student Pass endorsement.

Post Medical Screening

In accordance with EMGS (Education Malaysia Global Services) requirement, all new international students are required to undergo the post-arrival medical screening at a registered EMGS clinic within seven (7) days of arriving in Malaysia. You can find a list of panel clinics here.

We will also arrange transport for you to proceed with your post medical screening. Please bring along the following documents with you to International Office upon completion of screening:
- Passport
- One passport size photograph
- Prepare RM100 for a special pass
For the medical screening, the required documents as below:
- Health Screening Form
- Photocopy of the passport info page

In the case that you are unable to undergo the health examination within the timeframe requested, you should notify the welfare team and we will take the extended timeframes for you.

IMPORTANT NOTE:

Post medical screening is a mandatory process for all new international students. Failure to comply with the requirement will result in rejection of student pass application.
Students are advised not to take any prescription drugs, over-the-counter medicines (i.e., painkillers, cough syrup, etc.) one (1) week prior to the medical examination as these substances may affect the examination result.
Please declare to the clinic staff if you are under long-term medication or consult your treating doctor to issue a supporting letter to declare the name of medication.
For females, if you are menstruating on the day of your appointment, please call and inform welfare team to reschedule.
Please note that providing false information in the health examination report or supporting documents will result in the rejection of application.
In the event students who fail the health examination may submit an appeal application within 3 working days after receiving health examination result and may follow up with the respective clinic.
Students who fail an appeal application will be required to return to their home country. Any cost incurred is borne by the students.
A valid Yellow Fever vaccination certificate is required for students who come from or transited more than 12 hours through countries with risk of Yellow Fever transmission. For more

We hope that all international students are mindful of the consequences if fail the medical checks after arriving in Malaysia.

Welcome Orientation

Welcome to Malaysia and welcome to Sunway College. We hope that you have settled down well and are getting comfortable with life on campus.

As you are new to Sunway, the International Office would like to conduct IO Welcome Reception to assist you to incorporate on the campus and give the opportunity to the university members to get connected with you.

This reception aims to connect you with other new international students and explore vital information related to being an international student in Malaysia. During the session, you will be explored:
Guide for New International Student Visa Procedure (Renewal & Cancellation) Insurance Procedure (Hospitalization / Clinic Visit) Introduction to Sunway International Student Ambassador (SISA) Ice-Breaking with other new international students

Come and join us, meet the International Office staff as well as get to know Sunway Council and Sunway International Student Ambassadors (SISA).

Opening of Bank Account

Once your student pass is endorsed in your passport, you will be able to open a Malaysian bank account which will take up to 8 weeks. Therefore, it is advisable to have sufficient cash flow, funds or credit card during the transition period for living expenses and school fees.
Supporting documents can be provided upon request by International Office (IO)
Please notify the bank that you are travelling to Malaysia to obtain bank advice on international banking facilities (if travelling with local credit/debit card)

Orientation

It is compulsory for international students to attend:

Course/Programme orientation on intake day (refer to offer letter for date)

International students welcome reception hosted by IO (date will be revised once reported to IO)

Please click here for Sunway College Programme orientation

International Office Hotline

Studying abroad is not always easy especially as an international student, from culture shock to homesickness. We understand that how you may be feeling anxious and overwhelmed when adapting to a totally new environment and leaving home after a long time. If you need someone to talk to and get advice on anything at all we are here for you.

Emergency Contact

Welfare hotline is a 24/7 support. For emergencies occurring while university offices are closed, you can contact our welfare hotline at +6019-336 2242. Our team will assist you or redirect you to the respective department. Please note that this hotline is designed for emergency services such as accident or hospitalization matters.

For non-emergency matters such as visa, passport status and class timetables, please contact Sunway general number at +603-7491 8622.

Student Grievance Form

Fill out this form and send it to the welfare team at intwelfare@sunway.edu.my. Please note that this does not mean a student complaint or conduct is automatically instigated, a welfare team member will reach out to you and further discuss the issue with you.

Student Counselling Service

Our Student Counselling Service is a confidential service, offering a range of support options to help you work through mental health concerns, personal issues, and difficult circumstances. To request a counselling appointment, you need to fill in the e-Form through iZone and follow the following steps:
- Log in to iZone
- Click on Services-> eForms-> Counselling eForm
- Fill in the eForm with your particulars -> Submit
Your assigned Counsellor will contact you within 24 working hours via imail for appointment setting.
If it is an urgent situation, please contact +6018-389 3220 (Mental Health Crisis Hotline)

Medical Insurance

IMPORTANT NOTE:

Based on Ministry of Higher Education Malaysia (MOHE) requirement, it is compulsory for every international student to have a valid medical and health insurance policy throughout study duration in Malaysia. The medical insurance coverage is also required for the visa endorsement as well as a condition of the student pass.

Medical insurance coverage helps to defray medical costs and gives you peace of mind so that you can concentrate on your study. The student shall be insured from the date entering Malaysia by notifying us of your arrival date. Please note that you must contact the International Office at least TWO months before the expiry date of your insurance for renewal (even if you are about to complete/ transfer/ withdraw your studies). Please make sure to collect your insurance card from the International Office after 8 weeks from your arrival.

The welfare team will assist you with the health insurance claims processing. We would require the following documents based on the claims amount you are making:

Outpatient claims below RM500:

Personal Accident and Health Claim Form
Photocopy of passport info page
Original receipt
Bank statement
E-payment form (will be provided by International Office)

Outpatient Claims amounting RM500 and above:

Personal Accident and Health Claim Form
Photocopy of passport info page
Original receipt
Bank statement
E-payment form (will be provided by International Office)
H&S or PA form - (Whichever applicable, to be completed by the attending doctor)
- Medical Report Form H&S – Hospitalization and Surgery OR
- Medical Report Form PA – Personal Accident

Note: H&S - Hospitalization and Surgery for all non-accident related treatment / PA - Personal Accident Claim form for treatment due to injuries sustained from accidents

Once you have downloaded and completed the relevant claim forms, please submit the claim to International Office together with the required documents for assessment.

Kindly note that the medical insurance claim process will take approximately six (6) to eight (8) weeks and it is important for you to understand the insurance coverage. Feel free to obtain a copy of coverage from the International Office.

There may be additional questions regarding the health insurance coverage. Please contact us or may refer to the FAQs.

INSURER:

AIG Malaysia Insurance Berhad
Menara Worldwide,
198 Jalan Bukit Bintang,
55100 Kuala Lumpur,
Malaysia.

24- hour emergency service telephone:+603-2772 5600

Important Contacts

You may contact these numbers and emails if facing any further difficulties regarding post-arrival

International Office Office hours: 8:30 a.m. to 5:30 p.m., Monday to Friday	International Office - Visa Email: intvisa@sunway.edu.my
IO 24 Hours Emergency hotline After office hours/weekends/public holidays: +60-19-3362242	International Office - Welfare Email: intwelfare@sunway.edu.my
International Office - Recruitment Email: international1@sunway.edu.my	International Office University Placement Team Email: placement@sunway.edu.my
International Office - Admissions Email: intadmission@sunway.edu.my

Frequently Asked Questions

To find out more FAQ question, please click:

Find Out More

What should I do after arriving at Sunway University?

Please refer to post arrival section for your further reading.

Penalties exist for overstaying due to expired visas.

Overstaying is a serious offence under Malaysian law. It can result in imprisonment and deportation. Future entry into Malaysia can be denied in the future if there is a record of visa overstay.

Fines for overstay can be up to RM1,000 depending on the duration of your overstay. For repeat offences, the fines are increased. You are responsible to monitor the expiry date of your pass and visa. Overstaying is an offence in Malaysian Law.